FAQ For Customers
1. Is Buying On-Line Safe?
Yes, buying online can be safe as long as you take the necessary precautions. At our website, we prioritize the security of our customers' personal and financial information. We use SSL encryption to protect all data transmitted between our website and our customers' devices, and we regularly monitor our systems for any potential security breaches.
2.CAN I CUSTOMIZE MY ORDER FOR MULTIPLE PURCHASES?
Yes of course you can customize your order according to your needs, but before placing any such order, please write us at [email protected] & we be happy to offer you best deals for custom offers & combined shipping discounts for multiple purchases.
3.DO I HAVE TO PAY ANY TAXES OR DUTIES AT THE CUSTOMS?
Yes, the customer has to pay the additional taxes and duties (to customs) when clearing the merchandise from customs according to the norms of their respective countries.
8. WHAT HAPPENS IF MY PURCHASED ITEM IS DAMAGED?
Please read Refund & Returns Policy.
4.HOW DO I TRACK MY PRODUCT?
Once we receive the order, we will inform you via e-mail about the progress of the delivery. We will notify you as soon as your shipment reaches the Destination Countries mentioned by you in the order.
5.IN HOW MANY DAYS WILL I RECEIVE THE ITEMS?
In case of seaport shipment: – 4 weeks- 10 weeks. In case of air: – 10 – 15 days.
6.IS MY PRODUCT INSURED?
Yes, the product is 100% insured.
7. WHAT IS THE MODE OF TRANSPORTATION FOR COURIERED
We ship exclusively through reputed courier partners DHL and FedEx normally it takes approx 10 days to deliver the parcels to your door step. In the event that the courier partner is unable to deliver in your area, we will ship your items via India Post. We are unable to ship to a PO Box address. Some parcel which are very big in size are delivered by sea cargo up to nearest seaport which takes 6 to 8 weeks time. The delivery is very safe as we are packing the items properly & for all risk all the parcels are fully insured. Note: Please note we cannot be held accountable for delays in Customs clearance. The customer has to pay the additional taxes and duties (to customs) when clearing the merchandise from customs according to the norms of their respective countries. For more information read Shipping Policy.